A system and method of telephony resource management and security for monitoring and/or controlling and logging access between an enterprise's end-user stations and their respective circuits into the public switched telephone network (PSTN). One or more rules are defined which specify actions to be taken based upon at least one attribute of a call. Calls are detected and sensed to determine attributes associated with each call. Actions are then performed on selected calls based upon their attributes in accordance with the defined rules.

 
Web www.patentalert.com

< Automatic call distributor with language based routing system and method

> System and associated terminal, method and computer program product for controlling the flow of content

~ 00469