A method for providing the ability for systems personnel to use a personal
wireless device, such as a mobile phone, palm device, or blackberry
device, to receive a system alert regarding a developing situation
requiring action and to be notified of pre-selected workflows that can
resolve the situation prompting the alert. The systems personnel are then
able to select a workflow, provide needed parameters, and provide the
human approval to execute the workflow. The application packages the
information provided by the user into a form usable by the
orchestration/provisioning server. The server will perform the requested
workflow as if entered on a local console and will respond to the device
with a workflow status.