An application for providing point-of-contact family services includes providing a plurality of kiosks located at public points-of-contact, each kiosk having at least a computer system, a display, an input device and a network interface. At each of the kiosks, a main menu is presented with selections that include at least one selection for qualifying for assistance. In response to an applicant selecting the selection for qualifying for assistance, a qualifying for assistance data entry form is presented that includes data entry fields and a submit function. The applicant creates an application by inputting data into the qualifying for assistance data entry form, then, in response to the applicant selecting the submit function, the application is electronically mailed to an application server.