A system and method for automatically processing and responding to large
volumes of customer requests regarding Unsolicited Commercial Email (UCE)
and other service disruptions. The process combines manual and automated
steps, and includes routing, filtering, aggregating, validating,
ticketing, custom and automated responses, tracking, analyzing, and
closing each validated request. The process can be used by the Customer
Support Center (CSC) of the Internet Service Provider (ISP) to insure
that all complaints are handled successfully, that promotion of
complaints is done correctly, that legal aspects of certain criminal or
fraud related incidents are handled correctly, and that portions of the
processing of complaints are handled automatically.