A system and method for processing voice requests from a user for
accessing information on a computerized network and delivering
information from a script server and an audio server in the network in
audio format. A voice user interface subsystem includes: a dialog engine
that is operable to interpret requests from users from the user input,
communicate the requests to the script server and the audio server, and
receive information from the script server and the audio server; a media
telephony services (MTS) server, wherein the MTS server is operable to
receive user input via a telephony system, and to transfer the user input
to the dialog engine; and a broker coupled between the dialog engine and
the MTS server. The broker establishes a session between the MTS server
and the dialog engine and controls telephony functions with the telephony
system.