A system and method of semantic to non-semantic routing for locating an
expert. An inquiry-type database has a first layer of inquiry types
organized from underlying criteria groupings, (humanly understandable
descriptors). Additional layers are associated in a one-to-one
correspondence with the first layer of inquiry types. Experts, having
individualized knowledge, are listed in a skill-set database associated
with the inquiry types. The skill-set database entries are linked to the
associated inquiry-type by a numerical routing identifier. An expert is
selected from the skill-set database entry linked by the numerical
routing identifier. In another embodiment, multiple enterprises are
mapped to separate layers of inquiry types having a one-to-one
correspondence with the underlying groupings. A skill-set database entry
is related to the inquiry type through a numerical routing identifier,
the identifier being selected from a respective range of identifiers
associated with the respective multiple enterprises.