In a device and method for supporting error correction in an information processing system, a data acquisition device acquires damage information pertaining to the information processing system. A data storage contains information about possible damage cases in the information processing system as well as possible countermeasures. A computer linked with the data acquisition device as well as with the data storage, the computer being designed (in terms of programming) to generate a damage-specific questions and actions catalog. An output unit displays the questions and actions catalog.