A system, method and computer program product for improving the delivery of healthcare services may include, e.g., but not limited to, in an exemplary embodiment, a) capturing data associated with at least one health care services event, wherein said data comprises at least one aspect of said at least one health care services event; b) categorizing, into at least one category, said at least one aspect of said at least one health care services event; c) analyzing said data associated with said categorized health care services event comprising: i) determining a correlation between said at least one aspect of said data to said at least one category, and ii) determining any cause and effect relationship between said at least one aspect and said at least one category; and d) recommending at least one course of action based on said at least one aspect having said correlation and said cause and effect relationship to said at least one category, is disclosed.