Described are techniques for processing a data storage configuration request for an application A first user level of a plurality of user levels at which said data storage configuration request is made is determined. One or more rule sets defining mappings between different ones of said plurality of user levels are provided. Each of the different user levels is associated with a different level of abstraction with respect to processing performed in the data storage system for implementing the data storage configuration request. One of the rule sets is selected in accordance with the application, a data service requested in said data storage configuration request, and a user grouping including said plurality of user levels. The data storage configuration request is serviced using rules of the selected rule set.