A system and method to enable a local communications systems to respond
appropriately to all extra-jurisdictional emergency dialing numbers by
connecting the call to an interactive emergency language system.
Additionally, and importantly, the system uses the dialed emergency
services number as an initial indication that the caller may need a
translator, an emergency services operator that has language skills
associated with the country or countries where the emergency dialing code
is used, or both. The interactive emergency language system interactively
determines the preferred language of the caller and causes the call to be
routed to a public safety answering point position that has the
appropriate language skills. If the language cannot be determined or
there is no local support for the selected language, then the call is
bridged to a translation agency and the call is routed to the PSAP that
serves the geographic location of the caller.