A scheduling program and system includes a database of client information including a field relating to an appointment date. Within a range of the appointment date, preferably one week, the program cues a user to contact a patient to schedule an appointment within the next week. Three attempts are made to schedule the patient before the patient is withheld from the Loop and informed via mail that it is now the patient's responsibility to contact the office to arrange an acceptable appointment. The program further includes a method for tracking "no-show" and non-paying patients.