A method of determining an organization's network identity capability. The organization's relationships with its employees, customers and business partners, and the organization's technological infrastructure, are examined. By examining the organization's use of identity data (e.g., data identifying customers, employees), the organization's management of that data, and the technology infrastructure can be redesigned to enable better network identity capability. Improved network identity capability enables users' access to multiple applications or services through a single authentication process (e.g., a single login or sign-on), device-independent access to those applications and services, greater protection for the data, improved business processes and collaborations with business partners, etc.