A system and method for analyzing calling campaigns uses human call
monitors that listen to calls initiated by an automated calling system.
In one embodiment, the call monitors listen to calls as they are
initiated by the system. In another embodiment, the calls are recorded
for subsequent review by the call monitors. The monitors review the calls
according to predefined criteria for assessing the accuracy of the
automated calling system. Data is collected from the calling system and
the monitors for the calculation of actual calling system success rates.