A method and system for supporting responding to an inquiry received from a client regarding a digital content published on at least one server respectively corresponding to at least one content record each containing a content identifier identifying the digital content, a network address of a server, and a publishing period at the server for the digital content. Information derived from the inquiry (i.e., at least one network address keyword relating a first server's network address from which the digital content was accessed by the client at an accessed time, and one or more narrowing keywords pertaining to the digital content) is utilized to identify the first server's network address, obtain the content identifier of the digital content, and extract at least one response template from a response database. An inquiry response containing a selected response template is transmitted to the client in response to the received inquiry.