A system and related techniques monitor and manage the delivery of
automatic help resources to users engaged in search activity. According
to embodiments of the invention, automatic help logic may detect the
initiation of search activity. The auto help logic may capture, record
and examine user behavior and search data to characterize the search
progress or effectiveness experienced by that user. When the auto help
logic determines that the user has reached an impasse or experienced
ineffective results or progress, the logic may generate and present
automatic help. If further user behavior does not predict satisfactory
progress, further, graduated or tiered help may be generated and
presented. According to embodiments of the invention in a further regard,
the user may selectively configure the type or content of automatic help
which they wish to receive, or turn that facility on or off on a
per-session or longer basis.