A presence system and method are described herein which infer a person's
level of participation in a telephone call (e.g., multi-party conference
call, one-on-one telephone call, collaboration session). In one
embodiment, the presence system collects presence information about one
or more activities of a person while they are also participating in a
telephone call. The presence system aggregates and analyzes the collected
presence information to determine a telephony/conference activity
presence state which is then published to watchers and/or an automated
interaction management system in order to inform them if the person
happens to be an "active participant" or a "passive participant" in the
telephone call. The watchers and/or the automated interaction management
system can then use this information as a guide to determine if the
person is likely to be able to respond to another interaction while that
person is also participating in the telephone call. The inference is that
a person who is "passive participant" is substantially more likely to
engage in an IM or even a second phone interaction with another person
(e.g., watcher) then if that person was an "active participant".