Set top boxes (STBs) connected to the HFC cable network are "pinged" and their responses recorded. The two most responsive STBs in each node of the HFC cable network are identified. The most responsive STB is added to a primary ping list and the next most responsive STB is added to a secondary ping list. The STBs on the primary list are "pinged" and their responses recorded. If an STB on the primary list fails to respond, the secondary STB associated with the node is pinged. If both the primary and secondary STB associated with a node fail to respond to the "ping," the node is identified as non-responsive. If all of the nodes associated with a modulator (or a demodulator) are identified as non-responsive, the modulator (or demodulator) is identified as "non-responsive." Additionally, network devices are pinged and their responses noted. Using the responsiveness of nodes and network devices, faults in segments in an HFC cable network can be identified and located.