Method and apparatus to monitor MQoS of wireless mobile devices is
described. In one embodiment, the present invention provides a method to
monitor the health of 3G mobile devices and provide a status check of
such health to network technicians, supervisors, and management. In one
aspect, mobile devices on the network perform measurement of MQoS factors
that are reported to a quality of service backend. The MQoS data is
combined to show current and historical network status. In another
aspect, alarms may be set to notify specific managers when manager
programmable conditions occur, such as low system performance, or
specific error conditions occur. Reports may be generated summarizing and
illustrating performance in tabular and graphical form. Parameters used
for testing and monitoring mobile devices may be input to specific mobile
devices or groups of mobile devices in a system. In one aspect, customer
care or call centers may be enabled to request specific tests from
specific mobile devices and utilize the overall network status to
diagnose and/or resolve customer issues.