A system and method is provided that includes an automatic call
distribution system adapted to communicate over a network and includes a
first software control module. The automatic call distribution system is
configured to route incoming calls received from the network to a call
agent station in communication therewith based on the availability of
call agent station. The system provides an interactive voice response
system in communication with the automatic call distribution system for
administering a survey to a client in communication with the call agent
station. Under the control of the first software control module, the
automatic call distribution system routes the incoming call from the call
agent station to the interactive voice response system for administering
the survey to the client.