An enhanced services system for a telecommunications network includes
operator equipment accessible by an operator, and a routing system for
routing a call from a caller to the operator equipment. The caller may
access e-mail creation and service and/or interpreter services. A method
of sending an electronic message includes routing a call from a caller to
operator equipment using a routing system, inputting information provided
by the caller into the operator equipment to create an electronic
message, and sending the electronic message to at least one recipient. A
method pf translating a telephone conversation includes providing a
routing system to connect to operator equipment a call from a caller,
routing the call to the operator equipment using the routing system to
enable communications between at least the caller and a bilingual
operator, and translating at least a portion of the conversation between
the caller and a third party.