A workflow can be managed by presenting one or more questions to a user, wherein the questions are associated with a present status of an entity being processed through a workflow; receiving input from the user corresponding to the presented questions; evaluating the received input to determine whether one or more tasks associated with the present status have been completed; determining to advance the entity to a subsequent status in the workflow if each of the tasks associated with the present status has been completed; and executing an action mapping to advance the entity. Further, it can be determined not to advance the entity to the subsequent status in the workflow if each of the one or more tasks associated with the present status has not been completed. Thus, the entity can be retained in the present status or transferred to a previous status in the workflow.