A system and method for detecting, reporting, and repairing software defects in a wireless device is disclosed. The system has a wireless subscriber unit for communicating to a support server. The wireless subscriber unit maintains an action file indicative of the historical operation of the wireless subscriber unit. When the wireless subscriber unit detects a local defect or error, the action list is transmitted to the support server. The action file is used by support staff to identify and fix the error, and to prepare a repaired software file. The repaired software file is received at the wireless subscriber unit, and the user is notified that the defect has been fixed. Also, the wireless subscriber unit may receive status updates from the central server to inform the user of repair progress.