A method and a system for issuing information over a communications network, in particular over the Internet, wherein a central computer communicates with at least one user computer of a user for data exchange, wherein at least one file page of the central computer is opened after the communications connection is established, such that a query can be posted via the user computer to the central computer for information to be obtained from the user, wherein the query submitted via the user computer is displayed on a page of the central computer and can be read and answered by other users of other user computers that are also connected to the central computer. To ensure that submitted queries are answered in the shortest possible time with qualified answers, a communications connection between the central computer and the other user computers is set so that the other users, who have registered online with the central computer as a logged-on responder to the submitted query, can read the query submitted via the user computer and sent via the central computer to the other user computer essentially at the same time, and status as a logged-on responder for answering the submitted query is granted to only a preset number of other users.