The disclosure is directed to a method for communicating with a monitoring device. The method includes sending an unsolicited-type message from a client program resident on the monitoring device coupled to a first secure network. The unsolicited-type message is sent to a computing system coupled to a second network separated from the first secure network by a firewall. The method also includes receiving a response message to the unsolicited-type message from the computing system. The response message includes an embedded unsolicited-type message. The client program is resident on the monitoring device receiving the response message. The method further includes providing the embedded unsolicited-type message to a server program resident on the monitoring device.