At least one or more customized solutions for setting up a computer system for a customer may be provided. A customer may select a new computer system, or upgrade or set up a current computer system based at least in part on customer identification information. A customer solutions advisor computer program may query the customer and/or may retrieve databases to determine a likely computer configuration, preference, and need of the customer. The customer solutions advisor computer program may launch a polling program on at least one or more of computer systems of the customer to determine the configuration of equipment and software in the computer system. The customer solutions advisor computer program may recommend hardware and/or software solutions to the customer. The customer interactively customizes the computer system. Static or animated graphical representations of the proposed computer system solutions may be used to illustrate installation procedures and other operational characteristics of the computer system solution.