The present invention provides for the receipt of a heartbeat message transmitted from a software agent within a host machine to a server-based agent manager. The server-based agent manager analyzes the heartbeat message to determine the identity of the sending software agent. The server-based agent manager then determines what information is to be included in a response message to the software agent. The server-based agent manager prepares the response message to be sent to the software agent. The server-based agent manager transmits the response message to the software agent over a bi-directional communication link between the software agent and the server-based agent manager. The software agent receives the response message; deserializes the response message; reviews the instructions within the response message; and performs operations necessary to carry out the instructions delivered in the response message.