Methods for efficiently publishing electronic versions of traditionally paper-based government forms and utilizing the electronic forms for web-based transactional services are disclosed. Standard paper-based government forms are automatically converted to XML format, including data fields for entry of information by customers. Multiple electronic forms are accessible to the customer at a single access point, such as a web site. At the web site, the customer selects a form for filing with any of a plurality of government agencies. When presented to the customer, the selected form is presented with some of its data fields being pre-populated according to information retrieved from a database and specific to that customer. The customer completes the form, and a back-end system integrated with the web site handles the completed form, determines the appropriate government agency for filing the form, and transmits it as a transaction to the determined government agency.