A system and method for processing traffic study requests in a communications network. The system provides a log-in window for a user identification validation. If a user is an authorized user of the system, the system provides a window for displaying a CPNI disclaimer. The system provides a new order request window for receiving customer information and input parameters. The system provides a new study request window for receiving a telephone number to be studied. Once the traffic study is completed, the system receives a report of the traffic study. The system then forwards the report to the user.