A method and system for implementing run-time control over voice
application behavior. The method includes identifying a plurality of
control point locations within a given voice application and a plurality
of corresponding required responses to the control points. A
design-for-control methodology is used to instrument the control points
of voice application. A control agent is configured with web-based
controls to manage the control points. The control points are used to
alter the voice application's behavior during run-time.