Techniques are provided for efficiently processing SOAP requests at a Web service application (WSA) of a multi-functional device (MFP). In one technique, a WSA includes at least three threads. An external request processing thread processes SOAP requests from different client applications. A request processing thread processes a SOAP request according to the business logic of the WSA. A internal communications thread communicates with other components of the MFP that are distinct from the WSA. In another technique, a WSA processes different SOAP request differently, depending on the size of the SOAP and the resources required to process the SOAP request so that fast requests may be processed immediately while slow requests are pending. In another technique, a WS-Eventing specification is implemented within a WSA to simplify the event subscription and notification process.