A call center environment is provided that allows a customer service representative to populate a workstation display screen with data using either keystrokes or voice input. The voice input is provided to the workstation using a voice overlay and voice platform to convert audio into data usable by the workstation to populate the screen.

 
Web www.patentalert.com

< System and method for tracking individuals

> User configurable headset for monaural and binaural modes

> Systems, methods, and computer-readable media for enrolling conferees for expeditied access to conferencing services
~ 00598