Embodiments of the invention describe the implementation and execution of
situational response training (SRT). In some embodiments, a sales team
can use an SRT to implement real-time, peer-reviewed and/or focused
training. For example, a manager can prepare a training situation through
a web interface and then verbally record the training through a telephone
interface. The training situation can include any number of questions,
scenarios, fact patterns, etc. that can require a response by members of
the sales team. Once prepared, the manager can send the training
situation to his sales team. The sales team can then prepare and respond
to the training situation over the phone using an interactive voice
response (IVR) system or through another communication channel. For
example, the training situation can be sent via email requesting that
each member of the sales team respond to the training situation through a
telephone interface.