A food transport system and method are provided for transporting a packaged food item from one floor of a restaurant, such as a cooking or preparation floor, to another floor of the restaurant, such as a serving or dining floor. The food transport system includes a conveyor that transports a food-item supporting carrier along a closed-loop pathway. The carrier includes a rack with a plurality of spaced-apart food-item support members. On an upward portion of the pathway, the carrier passes a pick-up station having a pick-up rack with a plurality of spaced-apart food-item support members, the carrier support members passing between the pick-up support members to pick up the food item. On a downward portion of the pathway, the carrier rack passes through a drop-off rack in a similar manner, thus depositing the food item on the drop-off rack.