A call center support and documentation system is provided. The call center support and documentation system assists an agent of a call center in processing calls. Specifically, the system assists the agent in processing calls more quickly by providing, on a single display screen, all of the information to process a call (including the customer's information, troubleshooting steps, and documentation). The system also assists the agent in documenting calls in an efficient and standardized manner. Documentation, such as the customer information and troubleshooting steps for a call, may be automatically populated in a uniform manner so that the agent may update the documentation database.