Methods and systems for generic adaptive multimedia content delivery are described. In one embodiment, a novel framework features an abstract content model and an abstract adaptive delivery decision engine. The abstract content model recognizes important aspects of contents while hiding their physical details from other parts of the framework. The decision engine then makes content adaptation plans based on the abstracted model of the contents and needs little knowledge of any physical details of the actual contents. Thus, under the same framework, adaptive delivery of generic contents is possible.

 
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> Method to make a discussion forum or RSS feed a source for customer contact into a multimedia contact center that is capable of handling emails

> Method and apparatus for efficiently searching and selecting preferred content from a plurality of active multimedia streams

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