A telecommunications device. The device includes a receiver for receiving an incoming call and a processor in communication with the receiver. The processor has a call hold module for placing the call on hold prior to the call being answered by a user of the telecommunications device.

 
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< Method and apparatus for routing a call to a dual mode wireless device

< Address book for integrating email and instant messaging (IM)

> Processes and systems for creating and for managing trouble tickets and work orders

> Methods, systems, and storage mediums for optimizing a device

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