A system and method are disclosed for providing access over a computer network to system documentation at an online central service facility. A user is required to enter identifying indicia prior to accessing the online central service facility, the facility having at least one documentation database containing product and/or service data therein. The identifying indicia can include a user identification and a password, for example, and are matched with user data stored in a user database in the online central service facility to authenticate the user before providing user access into a document management system. Also, the user is checked to further determine what particular product and/or service data the user is entitled to. Such particular product or service data is then delivered to the user.