A system and method for processing orders for telecommunication services received
by a telecommunication services provider include receiving an electronic message
in a first predefined format from a telecommunications customer, automatically
processing the electronic message to identify information related to a telecommunications
service offered by the telecommunications services provider, and automatically
generating an order for the telecommunication service based on the information
so as to reduce manual intervention. In one embodiment, the system and method automatically
generate an order by separating information related to each telecommunication service
from the electronic message and translating the first predetermined format into
a second predetermined format to facilitate further processing by the telecommunications
services provider. Information relative to the order is generated by the services
provider and converted to the first format before being forwarded to the customer.
The telecommunications services provider may communicate with the telecommunications
customers using a TCP/IP connection.
