AIN based call routing, transfer and conferencing methods and apparatus are disclosed.
In various embodiments initial call routing is based on the availability of a party
to service a call as determined from a computer system associated with the party
selected to service the call. The party's computer system supports a telephone
programming application interface (TAPI) which allows a telephone network server
to determine the availability of the party selected to service the call from, in
part, TAPI obtained telephone line status information. The network server supplies
call related data to the computer system of the party assigned to service the call.
Call transfer and conferencing operations along with the transfer of call related
data are also supported. AIN mid-call triggers are used in some embodiments to
support call transfer and conferencing operations.
