A system and method for selectively monitoring, recording, storing, and handling
telephone conversations through the use of speech analysis is disclosed. In particular,
the present invention utilizes a speech analyzer to analyze a speech signal during
a telephone conversation between two parties, and a recording and storage device
to record and store the telephone conversation. Based on variations in signal characteristics
related to the emotional state of the caller, the system selectively generates
a trigger to keep the stored recording of the telephone conversation. The present
invention also selectively determines whether to send a notification in response
to said trigger.