A method to determine transaction distribution among a plurality of transaction processing systems may include calculating estimated handling resources for each of the plurality of transaction processing systems based upon measured actual handling resources and identified scheduled handling resources. Transaction allocations may be determined for each of the transaction processing systems based upon the estimated handling resources.

 
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< Distributed call progress tone detection system and method of operation thereof

> Selective conversation recording using speech heuristics

> Providing customer data to an automatic call distribution system agent

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