A system and method for managing a carrier's interconnect traffic across a telecommunications network, the method involving receiving cost and routing rules from the carrier, gathering performance data corresponding to the interconnect traffic, applying the cost and routing rules to the performance data to determine a first impact on the interconnect traffic, receiving superseding routing rules from the carrier, automatically calculating proposed changes in network routing based on the superseding routing rules and the first impact, and presenting the proposed changes to the carrier.

 
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< Hold queue management

< Selecting an interactive application to run while a caller is on hold depending on the caller's expected wait time

> Key telephone unit and key telephone system

> Directory assistance dialog with configuration switches to switch from automated speech recognition to operator-assisted dialog

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