A method of assessing consumer reaction to a marketing stimulus, involving
the steps of (a) exposing a sample population to a marketing stimulus for
a period of time, (b) interviewing members of the sample population
immediately after exposure of the members to the marketing stimulus, (c)
videotaping any facial expressions and associated verbal comments of
individual members of the sample population during the exposure period
and interview, (d) reviewing the videotaped facial expressions and
associated verbal comments of individual members of the sample population
to (1) detect the occurrence of action units, (2) detect the occurrence
of a smile, (3) categorize any detected smile as duchenne or social
smile, (4) detect the occurrence of any verbal comment associated with a
detected smile, and (5) categorize any associated verbal comment as
positive, neutral or negative, (e) coding a single action unit or
combination of action units to a coded unit, (f) associating coded units
with any contemporaneously detected smile, (g) translating the coded unit
to a scored unit, (h) tallying the scored unit by scoring unit category,
(i) repeating steps (d) through (h) throughout the exposure period, (j)
repeating steps (d) through (h) for a plurality of the members of the
sample population, (k) calculating an impact value for each scoring unit
category by multiplying the tallied number of scored units for each
scoring unit category by a predetermined impact factor for that scoring
unit category, (l) calculating an appeal value for each scoring unit
category by multiplying the tallied number of scored units for each
scoring unit category by a predetermined appeal factor for that scoring
unit category, (m) combining the impact values obtained for each scoring
unit category to obtain an impact score, (n) combining the appeal values
obtained for each scoring unit category to obtain an appeal score, and
(o) representing the appeal and impact scores with an identification of
the corresponding marketing stimulus to which the members were exposed.