A method, computer program product, and a data processing system for generating a data dump in a data processing system is provided. A system boot of the data processing system is initialized. A firmware that includes fault collection logic is executed. A data dump is created in a persistent storage of the data processing system. An attempt is made to complete the system boot of the data processing system.

 
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> Method and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environment

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