Methods and systems are provided to detect user satisfaction based on user
interaction patterns and properties. Methods and systems may monitor an
interaction between a user and a computer and may compare the monitored
interaction with a baseline value to determine a deviation from baseline.
The deviation may be used to determine a value for user satisfaction.
Methods and systems may improve user satisfaction by tracking user
actions during an interaction with an application and determining if the
user actions deviate from an application script corresponding to the
interaction. A link from a deviated action to a next logical point in a
task script may be provided.