Processes and systems are disclosed for managing status changes to a work order. One embodiment includes communicating with a communications network and receiving a change in status to the work order. The change in status is annotated with a date and a time, with the date and the time reflecting the local time zone of a telephone system wire center where the work order is locally managed. This embodiment validates that the annotated date and the time are chronologically after a previous change in status to the work order. The status of the work order is then updated. Each change in the status of the work order is date and time stamped as the work order progresses from creation to closure.