A system, method, and apparatus method for receiving one or more
communications from a remote terminal, transmitted via a telephone
exchange, the communications comprising telemetry data and voice data;
selecting a call center from a plurality of call centers to receive a
communication from the remote terminal, wherein selecting the call center
is based at least in part on the telemetry data; sending a message from
the service provider to the call center over a side-channel, the message
comprising at least a portion of the telemetry data, and further
comprising a request for a communication path to one of a plurality of
operator stations connected with the call center; and sending the voice
data to the one operator station over a public switched telephone network
(PSTN) connection via the communication path requested.