A method and system is described to provide data to an Interactive Voice
Response (IVR) System. The method may comprise accessing an image
communicated from a voice-communication device and communicating the
image to an optical character recognition (OCR) module. Thereafter, data
extracted from the image by the OCR module may be accessed and
communicated for use in one or more IVR processes. The extracted data may
be communicated to the device and confirmation that the extracted data
corresponds to data in the image may be monitored. For example, the
method may discover capabilities of the device to identify different
communication options to communicate the image from the device. The
options may be communicated to the device for presentation to a user.
Upon receiving an indication of an option selected by the user, the IVR
system may be configured to allow receipt of the image via the user
selected option.