A wireless diagnostics framework that is non-intrusive and stays out of the way of a user is presented. In the case of a failure, prescriptive guidance is provided and/or the framework possibly automatically fixes the problem. The framework includes a wireless diagnostics module that interacts with the operating system's diagnostics framework, helper classes, and wireless components to collect and log wireless diagnostic events and notifications, and issues queries and requests for active diagnostics. The helper classes perform diagnosis and troubleshooting fore their expertise areas based on the information provided by the wireless diagnostics module. The wireless diagnostics module includes an application program interface for communicating with helper classes, an event listener module that provides an event tracing application program interface to in-process modules, an active diagnostics module that issue active packet test requests to a media specific module, and query modules that issue information query requests to media specific modules.