A method and system for locating faulty components in a cable modem network
configured within a hybrid fiber-coaxial cable television system by
tabulating modem performance data are described. A method of isolating
problematic components in a cable modem network includes determining
whether a cable modem transmitted a polling message to a central
destination during the modem's allotted time interval. A media access
control layer, located within a cable modem termination system (CMTS),
keeps a miss count for the cable modem that reflects the number of times
the cable modem does not transmit a polling message to the CMTS during its
allotted time. The media access control layer determines whether the cable
modem is changing states. This data and the miss count is tabulated in a
form that can be analyzed by a correlation module to determine
characteristics of the cable television plant. A cable modem entry is
inserted into a list of modems experiencing irregular behavior according
to the tabulated network topology data relating to the miss count.